Help center

Find answers fast, without leaving the app.

Search step-by-step help for owners, agents and managers, tenants, affiliates, and super admins. Use the quick fixes when you need the fastest answer for OTP issues, billing freezes, onboarding blocks, permission updates, payment setup, or vacate checks.

Owners / Landlords Agents / Managers Tenants Affiliates

Owners / Landlords

Set up properties, units, tenants, invoices, payments, subscriptions, and settings.

View section

Agents / Managers

Invite or link managers, update permissions, and keep the workspace in sync with owner changes.

View section

Tenants

Complete onboarding, review invoices, understand payments, and vacate when needed.

View section

Affiliates

Apply, verify your account, copy your referral link, and request payouts.

View section

Start with the most-used workflows.

Agents / Managers

Invite, link, and manage manager permissions

Use this when an owner wants to add a manager, reuse an existing manager account, or update workspace permissions immediately.

Invite / Link Manager - Manage Permissions - Assignments - manager - agent - invite manager - link manager - permissions - assignments - workspace

Open article

Quick solutions

OTP did not arrive

Check your inbox and spam folder, then use the resend option on the page you were on.

I cannot add a property

Your account may be in view-only mode or you may have reached the property allowance on your plan.

I cannot save payment settings

Open Settings > Payment, request OTP if prompted, and confirm at least one supported gateway is enabled.

Tenant onboarding is blocked

Make sure the unit is vacant and the onboarding link has not expired before you resend a new invite.

Vacate is blocked

Clear unpaid invoices first, then retry the vacate flow from the tenant record.

My trial expired

Open the subscription page, choose a plan, and complete checkout to restore write access.

Featured articles

Invite, link, and manage manager permissions