Help center

Find answers fast, without leaving the app.

Search step-by-step help for owners, tenants, affiliates, and super admins. Use the quick fixes when you need the fastest answer for OTP issues, billing freezes, onboarding blocks, payment setup, or vacate checks.

Owners / Landlords Tenants Affiliates

Owners / Landlords

Set up properties, units, tenants, invoices, payments, subscriptions, and settings.

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Tenants

Complete onboarding, review invoices, understand payments, and vacate when needed.

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Affiliates

Apply, verify your account, copy your referral link, and request payouts.

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Start with the most-used workflows.

Tenants

Tenant login, invoices, and vacate

Use this when you need to sign in, review your invoices, pay what is due, or move out of a unit.

Invoices - Account - Vacate - Vacate OTP - tenant - invoice - payment - vacate - move out - statement

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Quick solutions

OTP did not arrive

Check your inbox and spam folder, then use the resend option on the page you were on.

I can’t add a property

Your account may be in view-only mode or you may have reached the property allowance on your plan.

I can’t save payment settings

Open Settings > Payment, request OTP if prompted, and confirm at least one supported gateway is enabled.

Tenant onboarding is blocked

Make sure the unit is vacant and the onboarding link has not expired before you resend a new invite.

Vacate is blocked

Clear unpaid invoices first, then retry the vacate flow from the tenant record.

My trial expired

Open the subscription page, choose a plan, and complete checkout to restore write access.

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Tenant login, invoices, and vacate